Privacy Policy
Japan Holiday values the privacy of our online customers. We realize that making online reservation requests, performing transactions, and sharing detailed information all require trust on your part, and we will do everything we can to honor that trust. Below are the policies and practices for how we process and protect personal information on our website, www.japanholiday.com. The policies also state how you can access and update your personal information. If you do not agree to the terms and conditions of our Privacy Policy, you must refrain from using our website. By accessing www.japanholiday.com, you agree to all the terms and conditions of this Privacy Policy.
1/ Personal information
In order for reservations to be made, it is necessary that we collect the following personal information from you: contact information including your name, address, phone number, and email address; and billing information including your credit card number, passport, and visa. We participate in standard online practices that gather information about your computer such as your IP address, browser type, and operating system. We do not link the data we collect from analytics and cookies to any other personal information. We use this information only to improve our ability to satisfactorily respond to customer service requests and to find the most optimal airline tickets and hotel bookings for you. We will not sell your information to third parties. We may provide your personal information to other companies that assist us in business activities; these companies are only authorized to use your personal information as it pertains to the specific services they provide.
2/ Cookies & Tracking Technology
Japan Holiday may use cookies to collect personal data. Most browsers automatically accept cookies, but you can turn cookies off or require websites to ask permission before accepting a cookie. If you reject cookies, you may still use our website. Japanholiday.com, our service providers, and our analytics providers use technologies such as cookies, beacons, tags, and scripts. We use local storage objects like HTML5 and Flash to store content and preferences. We partner with third parties to provide certain features on our website and to show advertisements based on your browsing activity.
3/ Our security measures
We highly value your personal security, and we follow industry standards in maintaining the best possible protection of personal information on our website. When you enter sensitive personal information (such as your credit card number) on our website, we guarantee to automatically delete that information after completing payment. We will take reasonable efforts to ensure that third parties also protect the personal information they have collected. However, as is the case in online business, no personal information is 100% safe on the Internet; we cannot guarantee the absolute security of information you provide to us. To best protect your privacy, we recommend that you install anti-virus and malware protection on your computer and all other relevant devices, and we encourage you to protect your own personal data to the best of your ability. If you are uncertain of an online request for information or transaction details, do not provide any of the information. Instead, call us immediately to confirm that request for information. Please contact us if someone attempts to gain information from you using our name.
Japan Holiday values the privacy of our online customers. We realize that making online reservation requests, performing transactions, and sharing detailed information all require trust on your part, and we will do everything we can to honor that trust. Below are the policies and practices for how we process and protect personal information on our website, www.japanholiday.com. The policies also state how you can access and update your personal information. If you do not agree to the terms and conditions of our Privacy Policy, you must refrain from using our website. By accessing www.japanholiday.com, you agree to all the terms and conditions of this Privacy Policy.
1/ Personal information
In order for reservations to be made, it is necessary that we collect the following personal information from you: contact information including your name, address, phone number, and email address; and billing information including your credit card number, passport, and visa. We participate in standard online practices that gather information about your computer such as your IP address, browser type, and operating system. We do not link the data we collect from analytics and cookies to any other personal information. We use this information only to improve our ability to satisfactorily respond to customer service requests and to find the most optimal airline tickets and hotel bookings for you. We will not sell your information to third parties. We may provide your personal information to other companies that assist us in business activities; these companies are only authorized to use your personal information as it pertains to the specific services they provide.
2/ Cookies & Tracking Technology
Japan Holiday may use cookies to collect personal data. Most browsers automatically accept cookies, but you can turn cookies off or require websites to ask permission before accepting a cookie. If you reject cookies, you may still use our website. Japanholiday.com, our service providers, and our analytics providers use technologies such as cookies, beacons, tags, and scripts. We use local storage objects like HTML5 and Flash to store content and preferences. We partner with third parties to provide certain features on our website and to show advertisements based on your browsing activity.
3/ Our security measures
We highly value your personal security, and we follow industry standards in maintaining the best possible protection of personal information on our website. When you enter sensitive personal information (such as your credit card number) on our website, we guarantee to automatically delete that information after completing payment. We will take reasonable efforts to ensure that third parties also protect the personal information they have collected. However, as is the case in online business, no personal information is 100% safe on the Internet; we cannot guarantee the absolute security of information you provide to us. To best protect your privacy, we recommend that you install anti-virus and malware protection on your computer and all other relevant devices, and we encourage you to protect your own personal data to the best of your ability. If you are uncertain of an online request for information or transaction details, do not provide any of the information. Instead, call us immediately to confirm that request for information. Please contact us if someone attempts to gain information from you using our name.
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Most Frequently Asked Questions
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Can we book the tour without providing our passport copies?No. A scanned copy of the passport from each traveler is required to complete the tour booking. It will be used on booking hotels, domestic flight, and bullet train ticket. We highly value our client's privacy, and no sensitive information will be released to irrelevant party.
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How long will our passport information be deleted from your system?We usually destroy all travelers' information every half a year, including any paper copies and digital storage on computer.
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How long will you destroy our credit card information?If pay with credit card through Paypal, we will not receive any information on your credit card. If you have filled out an authorization form, we will destroy the information after your tour ends, given there is no dispute over the transaction.
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Do I have to provide my phone number?You are not required to provide a phone number. We can communicate through email, which, however, could be incontinent sometimes. We will completely destroy our clients' personal information after the tour ends.
Japan Office
- Tel: +81 50-3701-6391
- Email: info@japanholiday.com
- Working Hours: 8am-7pm, (Japan)
USA Office
- Tel: +1-6265617117
- Email: info@japanholiday.com
- Working Hours: 8am-7pm, Pacific Time
