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About Us

Thank you for visiting japanholiday.com. Japan Holiday is operated by Ouka International Group, an online platform for Japan travel services, headquartered in Tokyo, Japan. For over 5 years, we have operated exclusive Japan Tours and personalized Chauffeur Services. We focus on delivering outstanding services at the most rational price, ensuring that Japan Holiday will offer a carefree and remarkable journey. Our company has two major departments on travel agency (operated by Ouka International Travel Co Ltd), chauffeur service and car rental (operated by Teyka International Co Ltd). Each division is operated under legal license. We can guarantee an unforgettable travel opportunity if you choose us. Our goal is to set up solid trust between our honored clients and enthusiastic staff. We are here to help provide valuable assistance in any way at any time arranging your memorable trip to Japan. For more information, please visit the following pages.

About Us FAQ

  • Do I have to provide my phone number?
    You are not required to provide a phone number. We can communicate through email, which, however, could be incontinent sometimes. We will completely destroy our clients' personal information after the tour ends.
  • Can we book the tour without providing our passport copies?
    No. A scanned copy of the passport from each traveler is required to complete the tour booking. It will be used on booking hotels, domestic flight, and bullet train ticket. We highly value our client's privacy, and no sensitive information will be released to irrelevant party.
  • How long will our passport information be deleted from your system?
    We usually destroy all travelers' information every half a year, including any paper copies and digital storage on computer.
  • I am an international student from France. Can I apply to be a Japan tour guide at your office?
    All our contracted tour guides need to have legal tour guide license. Additionally, fluency in Japanese is required for communication with the driver and restaurant staffs. However, you may leave your contact information, and we will recommend you if there is any future opportunity on guiding French tourists. This is not an employment by our office, and you will talk directly with the relevant agency.
  • Can I go to your office to make payment in cash?
    Yes, you are welcome to our office and we take cash payment. However, we only accept US Dollars, Japanese Yens, Euro, Canadian Dollars, and Australian dollars. So, please exchange the currency in advance. Our address is 3-9-7, Shinkoiwa, Katsushika-Ku, Tokyo.
  • Our flight delayed for a day because of typhoon. Can I have partial refund for the portion I miss?
    We are very sorry to hear. Because we have already paid for the hotels, bus, and other services in advance, no refund can be provided for loss due to natural disaster. In these cases, you can file a claim to your travel insurance company and we can provide any relevant documents.
  • I am an English speaking tour guide at Hiroshima. Can I work with your office?
    If you have legal tour guide license, you are welcome to work with us. We currently do not have many tours to Hiroshima, but we will definitely contact you if there is an opportunity. If you are interested, you can consider guiding tours in Tokyo and Osaka.
  • How long will you destroy our credit card information?
    If pay with credit card through Paypal, we will not receive any information on your credit card. If you have filled out an authorization form, we will destroy the information after your tour ends, given there is no dispute over the transaction.
  • I have sent an inquiry. Why did I not hear back from your office?
    It is very likely our reply email has been directed to your junk folder. Please check your spam folder because many email inboxes have strict screening. Some companies have their own servers, and emails are filtered even more rigorously. If you are still not able to receive any email from us, please give us a call and our representative will assist you immediately.
  • Can you help to purchase travel insurance in Japan?
    We generally do not help foreigners to purchase travel insurance. Instead, we recommend purchasing travel insurance at your home country before the vacation. This way, the trip as well as your flight would be protected by the insurance.
  • We are a travel agency from Czech. Can we sell your Join-In tours online?
    Yes, you can sell our products online, and we will give you commission according to our policy. However, please inform your client that the tour guides in the Join-In tours speak English and travelers are from different English speaking countries.
  • If my flight got cancelled, can I get a refund for my airport transfer service?
    It depends on when you request to cancel the transfer. Considering the undesirable situation, we usually can provide partial refund for cancellation made 3 days in advance.
  • We are a car rental company in Europe. Can we engage in long term partnership?
    We welcome professional car rental company for partnership. If you work with us for a long time and have a high volume of business, we can offer you a better discount. You can treat us as your supplier for rental services in Japan.
  • Does the transfer service include any insurance?
    All our transfer service is protected by insurance, which is required by Japan law. However, our insurance only provide basic protection, thus we recommend purchasing a more comprehensive insurance plan in advance at your home country.
  • I have a few questions on traveling to Japan. Do you charge a consultant fee?
    We provide free consultation on Japan travel. If we do not offer any tour perfectly fits your need, we can also customize a private tour with itinerary of your choice.
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